As anticipated, the G4 can be fixed – but at a cost. Not a monetary one.
Due to my lack of back-up, I’m going to lose everything on my hard-drive. Some music. Many of the pictures I’ve taken over the last three years. Achieved blog photos too. And then just some (but not much) work data.
I knew going in that this was the probability. It wasn’t any easier to take when hearing the actual words. I was actually kind of sick about it all.
But the pisser of the entire thing was – as I’ve said before – their ‘tude. The hard-drive will be replaced within the week (hopefully), but when asked to get the old hard-drive back, the answer was a resounding ‘no’.
It is fried – to them and probably to me. But giving it back is ‘against store policy’. Fuck that! When I asked why (about 4 times), I just kept getting that same response.
Ok – I get that they are replacing it and I am not paying for the new one (well, kind of I am – with my $300 extended warranty), but if the issue was them giving me a new hard-drive, had they offered to sell it to me at a reasonable price, I would have bought it back to see what I could recover from it.
It is just bad fucking customer service in my book. …and here is the true secret to customer service – everything can be done…just factor in time and/or money. Apple was so inflexible, I think they are the ones making me more upset than losing my files.
I think I’m done talking about this – at least until I get the laptop back.